Privacy Policy

At Exotic Food Services, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with European privacy laws (including GDPR).

1. Information We Collect

Business Information: company name, billing/shipping address, VAT number.
Account Data: username, password, preferences, and order history.
Technical Data: IP address, browser type, device details, approximate location.
Transactional Data: payment details (processed securely via third parties).

2. How We Use Your Information

To process and deliver your orders.
To provide support and resolve issues.
To personalize your B2B shopping experience.
To improve website performance and security.
To send business updates, promotions, and newsletters (if opted-in).
To comply with tax and legal obligations.

3. Sharing of Data

We may share your data with:

Payment providers for secure transactions.
Logistics & delivery partners for shipments.
Analytics providers (Google Analytics, etc.).
Regulatory authorities when legally required.

We never sell your personal or business data.

4. Data Retention

We retain data only as long as required to provide our services or as mandated by law (e.g., tax/accounting obligations).

5. Your Rights

Access and request a copy of your data.
Update or correct inaccurate information.
Request deletion of your data (“right to be forgotten”).
Withdraw consent for marketing at any time.
File a complaint with your data protection authority.

6. Contact Us

For privacy concerns, reach us at info@exoticfoodservices.be.