Refund & Return Policy

1. Overview

If you are not satisfied with your order, you may be eligible for a return, exchange, or refund in line with this policy.

2. Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Products must be unused, unopened, and in their original packaging.
• Certain products such as intimate items, personal care products, and sale/clearance items are non-returnable for hygiene or clearance reasons.

3. Refunds

• We will inspect returned items and notify you of approval or rejection.
• Approved refunds will be processed within 7–14 business days via your original payment method.
• Shipping costs are non-refundable unless the product is faulty or damaged.

4. Exchanges

If you receive a defective or damaged product, we will exchange it for the same item or issue a refund, depending on your preference.

5. Return Process

1. Contact us at support@exoticfoodservices.be with your order number.
2. Securely pack the product in its original packaging.
3. Ship the item back to the return address provided by our team.

6. Late or Missing Refunds

If you haven’t received your refund after 14 business days:

• Contact your bank or card provider first, as processing times may vary.
• If the issue persists, reach out to us directly at support@exoticfoodservices.be.